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Quality Assurance Policy

With the introduction of the quality management system ISO 9001: 2015, the top management of STARS TRAVEL PLC aims to achieve fast and quality service to its customers, using the advantages and opportunities of corporate culture.

In order to preserve and strengthen the tourist interest, the Management of STARS TRAVEL PLC is committed to focus its efforts on offering high quality tourist products that best meet customer requirements.

The management of STARS TRAVEL PLC pursues a policy for providing quality tourist and tour operator services that meet and even exceed customer expectations.

For the effective implementation of the QUALITY ASSURANCE POLICY, the Management defines the following main measurable quality objectives:

  • Maintenance and efficient functioning of the developed process-oriented and certified QMS according to ISO 9001: 2015.
  • Carrying out a market strategy, orientation to the client and his requirements, on the basis of continuous improvement of the quality of the tourist and tour operator services offered by STARS TRAVEL PLC;
  • Renovation of existing and implementation of new tourism products and technologies based on customer-oriented tourism marketing strategy;
  • Determining and fulfilling the responsibilities of the staff in terms of quality in the process of continuous improvement of QMS compared to ISO 9001: 2015 and work in STARS TRAVEL PLC
  • Improving the qualification and training of the staff in order to increase the role of the human factor for quality tourist service, order, discipline and loyalty to the company;
  • Maintaining equal mutually beneficial relationships with customers, tour operators, suppliers and partners.
  • Creating new offers with unique identity, originality and style.

As a result of the successful implementation and certification of QMS according to ISO 9001: 2015, the management achieves:

  • Improving quality management that meets the requirements of our customers, suppliers and partners;
  • Increasing the authority and image of STARS TRAVEL PLC and its transformation into a respected and desired partner with proven high quality on the international tourist market;

The management of STARS TRAVEL PLC confirms its desire and readiness to implement the policy and goals it has set. The company motivates the team for active work, empathy, correctness and creativity with comprehensive development, implementation, maintenance, improvement and implementation of QMS according to ISO 9001: 2015 and establishing STARS TRAVEL PLC as a leading tour operator in the Bulgarian and international tourism industry.

With the official announcement of our QUALITY ASSURANCE POLICY, I undertake to express the dedication of the Senior Management for commitment, empathy and personal responsibility in the implementation of the company's policy to achieve the highest customer satisfaction!

Zornitsa Karamihova, Owner and Director of Stars Travel PLC

Date: 29.08.2017